Shipping & Refund Policy

Domestic (USA) Shipping Policy

  • FREE Standard Shipping to contiguous United States. Orders are processed within 24 hours. Standard Shipping 4-7 days.

International Shipping Policy

  • Flat Rate International Shipping $14.95. Orders are processed within 24 hours. Standard International Shipping to most countries 10-21 days.

International Shipping Customs, Duties and Taxes

  • International shipping rates cover shipping charges only. Duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
  • Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

BrainFirst Products Refund Policy

  • If you have decided that one of our products is not for you then simply let us know and ship the product back to us (at your cost) within 14 days of receiving your order and we will organize a refund or exchange for you. Please note that the plastic seal on the lid must be intact for us to accept the return. 100% of the purchase price of select products will be refunded, excluding any shipping charges.