Shipping & Refund Policy
Domestic (USA) Shipping Policy
- Free Standard Shipping on all BrainFirst products to continental USA. Orders are processed within 24 hours. Standard Shipping 4-7 days.
International Shipping Policy
- Flat Rate International Shipping $11.95 on BrainFirst Nutrition products. Orders are processed within 24 hours. Standard International Shipping to most countries 10-14 days.
- Free International Shipping on BrainFirst Blue Light Blocking Glasses. Orders are processed within 24 hours. Standard International Shipping to most countries 10-14 days.
International Shipping Customs, Duties and Taxes
- International shipping rates cover shipping charges only. Duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
- Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
BrainFirst Products Refund Policy
- Any claims for money back guarantee must be received (and processed) by us within 45 days after you have received the product.
- 100% of the purchase price of the product will be refunded, excluding any shipping charges.
- Glasses must be returned in original packaging and condition to qualify.
- Please contact us by using the support form if you wish to return your item.
- Please note: Office hours are Monday to Friday, and it may take 24-48 hours for us to process your request.